Trust Center

You’re in control of the personal data you provide, either directly or through a 3rd party. By using HOVER, you give us permission to do certain things with your data so we can run our service. Some of these operations may require us to send your data to our business partners — such as a cloud storage provider — that we’ve contracted with to provide parts of the HOVER Service. Before we do this, we’ll always make sure that our contracts with such partners protect your data rights.

We will be transparent about data collection and its use so you can make informed decisions. We will hold our partners and Customers accountable to ensure that 3rd parties that use HOVER to provide you services adhere to our privacy policies and terms of use. We will protect the data you entrust to us with strong security and encryption.

Whether you come to HOVER on your own or through a 3rd party, we’ll respect your choice of who has access to your personal data. You can provide or revoke access to any 3rd party, through your HOVER settings.

Describes both acceptable and prohibited use of our networks, the Internet (including social media), laptops, and other devices. It also describes password and multi-factor authentication requirements.

We practice the security principle of least privilege. We allow access to information and resources to only those who need it to perform their role. We keep records of all access requests and audit our accounts regularly.

Describes how we classify information at HOVER. These classifications govern the treatment of information assets, as we protect your data, as well as our intellectual property.

We monitor security activity on our pre-production and production systems. Incidents are managed using our Security Incident Management process. This process defines the assessment, containment, recovery, and remediation of issue resolution. All communication (internal and external) is managed by the Critical Response Team. HOVER users, Customers, Partners or other outside parties should report security issues or unethical behavior to security@hover.to.

We protect all data in transit and at rest using standard Transport Layer Security (TLS 1.2 or higher) and the Advanced Encryption Standard (AES-128) protocols. We maintain redundant backups with live-updated standby database systems to maximize system availability.

We conduct comprehensive security assessments and annual review on the critical vendors that help us deliver our service. We review service agreements and closely inspect conditions that may lead to misuse of critically important information. We hold our vendors accountable just as we are accountable to you.

HOVER is SOC2 Type I compliant. HOVER’s current SOC2 report is available to customers and prospects under Non Disclosure Agreement (NDA). Coordinate with your HOVER account representative to request a copy of our SOC2 report.